Frequently Asked Questions

Our office is located at Arua Park Plaza, Ben Kiwanuka St., Rm C3/540, Kampala, Uganda. Our postal address is P.O. Box 185671, Kampala.

Our service desk operates 24/7. You can reach us at any time via phone or email.

Yes. We are fully registered with URSB, licensed by UTB, and a member of TUGATA, among other accreditations.

We cover destinations across Uganda, East Africa, the Middle East (Hajj & Umrah), and international destinations worldwide.

We offer Economy, Standard, and VIP/Premium Hajj packages. Each includes flights, accommodation, visa processing, ground transport, and guided programmes.

We recommend booking at least 3–6 months in advance to secure your preferred package.

Yes, our team manages the entire visa application process on your behalf.

Yes, Umrah can be performed at any time. We offer Umrah packages year-round.

Return flights, hotel accommodation near the Holy Mosques, visa processing, airport transfers, and guided Ziyarah.

The dry seasons — June to August and December to February — are ideal. However, Uganda is a year-round destination.

We handle gorilla trekking permit bookings on your behalf. Permits should be booked well in advance for peak season.

Absolutely. We specialise in creating tailor-made safari experiences to match your preferences, budget, and schedule.

Yes, we offer both private and group safari options, including family packages and corporate retreats.

Yes, we use well-maintained 4x4 safari vehicles with pop-up roofs, driven by experienced guides.

Contact us via phone (+256 764 697 233), email (ahmostour3@gmail.com), or the enquiry form on our website.

Yes, we offer transport insurance covering medical emergencies, trip cancellation, baggage loss, and personal accidents.

General freight, commercial cargo, perishable goods, and fragile items via air cargo, with import and export capabilities.

Yes, we coordinate door-to-door delivery and assist with customs clearance.

We provide cargo tracking and regular status updates. Contact our cargo desk for real-time information.